WhatsApp Business Platform

What We Provide

Harborsoft Technologies develops software that connects our clients' systems — CRMs, e-commerce storefronts, booking platforms, and support desks — to the WhatsApp Business Platform. Our clients own their WhatsApp Business Accounts and phone numbers; we build and run the integration layer that sends and receives messages on their behalf, under their instruction.

Who We Serve

Small and medium businesses in retail, e-commerce, logistics, education, and professional services that want to reach customers on WhatsApp for order updates, appointment reminders, customer support, and account notifications — all with the customer's prior opt-in.

How Clients Onboard

1. The client signs a service agreement with Harborsoft Technologies covering scope, data handling, and support.
2. The client completes Meta's Embedded Signup flow from our application. They authenticate with their own Meta credentials and grant access explicitly — we never ask for or store their Meta passwords.
3. The client's WhatsApp Business Account and phone number are connected, and message templates are submitted to Meta for approval.
4. We configure webhooks, connect the client's systems, and run the integration in production with ongoing support.

Data We Process

Acting as a data processor for our clients, we handle message content and delivery status, end-customer phone numbers and display names, WhatsApp Business Account and phone number identifiers, and message template metadata. We process this data only to deliver the service our client has instructed us to provide. We do not sell it, and we do not use it for advertising or for training machine-learning models.

Storage, Retention, and Security

Data is stored on managed cloud infrastructure, encrypted in transit (TLS) and at rest. Access is limited to authorised personnel who need it to operate or support the service. Message data is retained only as long as the client's agreement requires, and is deleted on request or on termination of the agreement.

Compliance

Our integrations are built to the Meta Platform Terms, the WhatsApp Business Messaging Policy, and the WhatsApp Business Solution Terms. We require our clients to obtain valid opt-in before messaging their customers and to honour opt-out requests. See our Privacy Policy and Data Deletion pages for details.